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STRATEGIES ADAPTED BY MEDIA INDUSTRY IN KENYA TO MANAGE CUSTOMER SERVICE QUALITY

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The royal media services, the nation media group and the standard media group have put strategies that will help them to be managed effectively. For example socially they have put different strategies in that they have a diverse content that is well balanced and customer tuning to any of their carefully tailored radio station is guaranteed to have a good experience basing on the fact that their station cover the major local dialects. A customer is guaranteed of different programs when they tune in to their television or even read the news papers . They are programed in such a way that they consist movies, local news, International news. Inspirational programs , religious programs, music and sports. This measures on what the customer is willing to read or watch and at what time. They give a little bit of everything to suit different lifestyles. Under economic, the RMS ,NMG AND SMG have employed young, knowledgeable and sasy employees so as to be able to capture new customers...
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FOR MY PEACE I FORGIVE MY ATTACKER

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"for my peace I forgive my attacer " This are not my words but the belong to Kelvin. It is very painful when you get punished for some reasons that you don't know. The following is a story from Kelvin Kairu Nyambura who was attacked by the unknown person with sulphuric acid which led him disfigured and made him to try to kill himself twice.     Kelvin recounts the event of that fateful morning. It was a morning like any other for him. He was living in Nanyuki and working for security company at that time. He wake up early and went for work around 5am. Just outside the mall where his office was, a man wearing a mask over his face suddenly emerged from the shadows and splashed a liquid on his face. He thought the masked man would mug him but the thug dashed off as quickly as he had appeared. The air was pungent and his face was burning and his eyes were on fire. He knew he had been attacked with sulphuric acid. He tried to wipe his face with his hands and felt the skin peel...
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THE GOODNESS OF STANDARD GAUGE RAILWAY TO MOMBASA ECONOMY

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Despite the many problems that the standard gauge railway has brought to Mombasa economy that is the closure of many business like that one of offering bus services has reduced in number and even people have lost their jobs due to this. for example the truck drivers who transport cargos   to Narobi and other places. We can now forget about this and try to see the advantages that it has brought to Mombasa economy. photo by Business Daily The standard gauge railway has provided a fast , efficient and reliable mode of transportation, the standard gauge railway cargo trains have helped in decongesting the port of Mombasa by ensuring goods that arrive in the port are moved to the places where they are needed without delay hence leaving a space for the upcoming ones . Standard gauge railway has reduced the cost of transportation of cargo from Mombasa to the other places. According to the Kenya railway corporation it is costing sh 50,000 to transport a container compared to th...
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THE ENEMY OF THE PEOPLE

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 I guess it's high time that the Kenyan government should be serious about this issue of Corona virus. It's better to make hay when the sun is shining. It is not a matter of waiting until we see the problem have arrived then we start running here and there just to find solutions. It have been reported that Corona virus have reached in Africa. Five countries have been mentioned.  This include Senegal which announced that a man came back infected after having a vacation in France. In Nigeria it was an Italian flying in for work who tested positive. This has taken my attention since February 26 when an airline employee was sucked from his job after airing a video online which was showing an arriving southern China airplane with more than 200 passengers taxing to it's gate at Nairobi main international airport. There was no action by the government until when people complained on social media and then later the airplane was suspended by the court. This showed how unprepared we ...
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LITTLE HELL FAR AWAY FROM HOME

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When i was growing up i always wanted to be a journalist. And not only a journalist but a successful journalist. This started becoming true when i was placed to Technical Univesity of Mombasa to do my diploma course in mass  communication. Finnaly i was admitted and my university life unfolded. At first life was easy and things were just okey.  Money was there we could party go to the beach and enjoy ourselves. Sleep overs was the order of the day. We could go to our male friends or even lovers drink dance until morning and return to the hostel letter. Weekend was good time for us. As time went by things started becoming tougher. I become broke, money was never enough even buying food was an issue. Mess become my closest friend. This is the place I could afford to buy meals. Mambuzi also a small hotel near the school I could go there and eat cheaper meals. This made my friends to start moving away from me . This is because I could not afford their life style and i ...
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TOXIC RELATIONSHIPS AMONG THE UNIVESITY STUDENTS.

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Google In this world everyone loves to be loved and above all love conquers everything. When i say this i mean that one can do everything just for love but what people Forget is that every relationship has its owne roughness and when it becomes more rough,this may be the time to evaluate. In a toxic relationship, both parties develop unhealthy behaviors  and treat each other disrespectfully. One partner in the relationship can engage in a more toxic behavior thus removing the life and joy out of it. Toxic relationship have become very rampant among the university students. We have had many cases of  the students killing each other just because of love and unhealthy behaviors. Some of this behavior include: feeling unsutisfied by one partner or even feeling so possessive. A good example is that one of Ivy Wangeshi who was a student  and she was killed by her boyfriend Naftali Kinuthia using an axe and a knife due to allegations that he suspected that Ivy was pl...
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AFATHALI SINGEKULETA DUNIANI 😭😭😭 😭

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Amakwakweli hawakukosea wahenga waliposema wazazi ni dhahabu lakini kuwatunza ni dhawabu. Kutana naye mzee Kimathi anayeishi katika mtaa wa Tudor jijini Mombasa. Kimathi alifanikiwa kupata mtoto mmoja na ambaye alingangana kumsomesha. Mvulana huyu alifanikiwa kujiunga na chuo Cha upadri na baadae akahitimu kua kasisi mkubwa. Siku moja ilitokea tuhuma ya kwamba Kimathi ni mchawi na hii ikamsababishia yeye kutengwa na familia yake. Kimathi aliamua kuhama kwake kitui na akaja Mombasa ambapo alianza kufanya vibarua mbalimbali ili kujikimu kimaisha. Baada ya miaka kusonga uzee ulianza kumwandama na kwa bahati mbaya akaanza kuugua. Hii ilimlazimu Kimathi kuachana na vibarua vyake nakusalia kibandani chake ili apate nafuu. Ugonjwa ulimzidia na hivyo akaamua kwenda kumtafuta mwanae ili aweze kupata usaidizi. Alipo onana na yule mwanawe, mwanawe alimkana nakusema kua yeye hawezi kuwa na baba mchawi na hivyo hanausaidizi wowote kwa mchawi. Maneno haya yalimkera saana Kimathi na kumfa...
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